Refund & Billing Policy

This policy describes how billing works on Gwajee today. It describes the current subscription model; where a policy clause needs an owner decision, it is clearly flagged below instead of being assumed.

Subscription model

Gwajee offers monthly and annual subscription plans (including free, student, teacher/creator, and school tiers). Billing is processed by Stripe using the payment method you provide at checkout. Plans renew automatically until you cancel.

Cancellation

You can cancel anytime through the Stripe billing portal linked from your account. After cancellation, you keep access to paid features through the end of the period you already paid for; the subscription will not renew.

Free trial

Where a free trial is offered, you are not charged until the trial period ends. If you cancel before the trial ends, you will not be charged.

Refunds

Gwajee subscriptions may be canceled at any time. Cancellation prevents future renewal, and access continues through the end of the current paid billing period. Payments already made are generally non-refundable. Refund requests made within 7 days of an initial subscription purchase may be reviewed on a case-by-case basis. Duplicate charges, billing errors, and other exceptional circumstances will be reviewed and corrected where appropriate.

Changes

We may update this policy. Material changes will be reflected by updating the date on this page.